Motor carriers, logistics providers, couriers and passenger carriers are in the COVID-19 crisis with the rest the world. At a rate none of us anticipated, except those with a military background, MTA members are asked to pivot on a moment’s notice to respond to changed circumstances, a new law, a news story, a piece of social media, or a personal plea from an employee or client. How to timely respond? In circumstances like this, doing nothing is almost never the right answer.

I suggest you use a process or procedure, adapted to the time available, to make a careful, reasoned decision with all the information you can gather in the moment. Bring in others you trust or experts into the decision making process to help you. If that is not possible, you may need to go it alone. But the process is the same.

Continue reading the article which appeared in the April 2020 Trucking Minnesota magazine.